FAQ
Shipping & Delivery
Where do you ship?
We currently ship to the following countries: Australia, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Switzerland, Iceland, New Zealand, Sweden, the UK, and the USA.
How long does shipping take?
Delivery times vary depending on the destination. On average, orders to the United States, Canada, and the UK take about 10 days to arrive. Most European countries can expect delivery within 7 to 14 days.
Can I track my order?
Yes!
You will receive an email with a tracking link when your order is out for delivery.
You can track your order by navigating to our shipping tracking page.
What is the shipping cost?
We offer free shipping for all orders over $30.00.
The shipping cost for orders under $30.00 is calculated at checkout.
Returns & Exchanges
Can I return/exchange items if I change my mind?
Yes!
We offer returns and exchanges within 30 days from the date your order was delivered to your address.
If you are not happy with your purchase within this time, we will refund you or replace your order.
Do you offer refunds?
Yes! If there is an issue with any item in your order, we will refund you for that product.
How do I initiate a return?
Just reach out to us at EMAIL and we'll take care of you!
Changes & Cancelations
Can I change my order?
Yes! Just contact us within 24 hours of placing your order, and we’ll do our best to make the changes you need.
Be sure to include your order number and details of the items you’d like to update.
If there’s a price difference, we’ll either issue a refund or send you an invoice for the additional amount, depending on the exchange.
Can I cancel my order?
Yes. We usually ship orders within 24 hours, so we recommend contacting us as soon as possible to cancel. Just reach out to us at EMAIL with your order number, and we’ll take care of you.